We’ve introduced Jira automation now includes new components for on-call teams to automate alerting You’ll now find alert and incident-related operations tasks and processes.
In addition to existing automation scopes (project and global automation), you can now have team rules — a new automation scope where you’ll be able to create rules using alert triggers, conditions, and actions in the Jira automation library.
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Triggers
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Conditions
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Actions
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Alert fields condition
Checks whether an alert's field meets a certain criteria.
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Create incident
Creates a new incident in the selected service project.
Here’s a basic overview of Here’s a quick overview of what each scope in Automation offers:
Projects
Use automation in service projects to create rules using,
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… and other Jira issue types.
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If you’re a project admin,
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you’ll be able to find Automation in project settings. Pick a template to get started or view the rules of your service project by selecting Rules → Team rules.
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On-call teams
Use automation for team operations to create rules using,
Alerts
On-call work
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If you’re a team admin,
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you’ll be able to find Automation
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on the team’s Operations page. Pick a template to get started or view the rules of your team by selecting Rules → Team rules.
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Global automation
Use global automation to create and run rules in any scope:
Global: Run rules globally
Single project: Run rules only within a single project
Multiple projects: Run rules across selected projects
Project type: Run rules across all projects of a specified type
Single team: Run rules only within a single team
Multiple teams: Run rules across selected teams.
If you’re a Jira admin, you’ll be able to find Global automation in Settings → System on your Jira site.
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Need more information? Learn more about permissions required to use Jira automation