To view the report of an individual on-call team
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Not all teams have operations capabilities. Even if you have team admin rights for those teams, you’ll not be able to view reports as they aren’t available. You can view which team has operations only after you navigate to a particular team.(check this)
You’ll only be able to view reports for teams that use operations.
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There are two ways to view reports of all on-call teams.A. .
From Jira site settings
On Jira Service Management, go to the top right corner and select the Settings icon.
In the drop down menu, select Products.
Now on the left side panel, under Operations, select Reports
You’ll be able to view the different reports of all the on-call teams across your site.
To view reports of any individual on-call team, go to the top right side of the page under the settings button, click the drop down menu, and select the team whose reports you want to view.
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From teams view via Ops Dashboard
Open Jira Service Management, select Teams, and choose a team. If you don’t have a team yet, create one.
On the team’s profile page, scroll to the Operations section and select Get started. Complete the process to unlock alerting and on-call capabilities for your team.
Navigate to Reports from the side menu.
You’ll be able to view different types of reports of the selected on-call team.
Now, to view reports of all teams, go to the top right side of the page under the settings button, and turn on the toggle button Switch to reports for all on-call team
B. From Jira site settings
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In the drop down menu, select Products.
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Now on the left side panel
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Allow cross-site tracking or third-party cookies on your browser
We use cookies to render the reports. If In case you face trouble viewing reports, it’s possible that your browser cookies are not turned on, you might face trouble viewing reports. To turn them on:
https://hello.atlassian.net/wiki/spaces/ITSOL/pages/2296016212/DACI+Embed+Looker+Dashboard+in+JSM
On Chrome
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turned off. To allow third-party cookies, please follow the steps below:
On Chrome
Open your Chrome browser on your computer
On the top right, click More
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3. Click
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Settings
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4. Under Privacy and security
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, click Cookies and other site data.
5. Select Allow all cookies.
On Microsoft Edge
Open Microsoft Edge on your computer
On the top right side of the window, click More
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3. Click Settings
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4. Select Cookies and site permissions.
5. Click on Manage and delete cookies and site data, and click on the toggle to turn off the option Block third-party cookies.
6. Check that the toggle for Allow sites to save and read cookie data is turned on.
On Firefox
Open Firefox browser on your computer
Visit Jira Service Management website.
On the left of the address bar, click on the shield icon
Toggle the switch at the top of the panel to turn off Enhanced Tracking Protection for this site. The page should reload automatically and allow trackers on this site only.
On Safari
On your computer, open your browser
Cross-site tracking
On Microsoft Edge
On Arc
https://hello.atlassian.net/wiki/spaces/ITSOL/pages/2296016212/DACI+Embed+Looker+Dashboard+in+JSM
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