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To view the report of an individual on-call team

Before you can view a team’s report, make sure you’re a team admin for that team. Learn more about roles, permissions, and rights

To see which reports are applicable to your team, follow these steps:

  1. Open Jira Service Management, select Teams, and choose your team. If you don’t have a team yet, create one.

  2. On the team’s profile page, scroll to the Operations section and select Get started. Complete the process to unlock alerting and on-call capabilities for your team.

  3. Navigate to Reports from the side menu.

  4. Now, you’ll be able to view different types of reports of a single on-call team.

At a given point, you can access the report of only one on-call team that you have team admin rights to.

E.g.: If you are the team admin of Team A and Team B, you cannot view reports of both teams simultaneously. If you’re viewing Team A’s report at a point, you can’t view Team B’s report. You’ve to navigate to Team B’s reports via Teams > Team B > Operations > Reports.

Not all teams have operations capabilities. Even if you have team admin rights for those teams, you’ll not be able to view reports as they aren’t available. You can view which team has operations only after you navigate to a particular team. (check this)

You’ll only be able to view reports for teams that use operations.

To view the reports of all on-call teams

Before you view multiple on-call team reports, make sure you have site/Jira admin rights. Learn more about roles, permissions, and rights

There are two ways to view reports of all on-call teams.

From Jira site settings

  1. On Jira Service Management, go to the top right corner and select the Settings icon.

  2. In the drop down menu, select Products.

  3. Now on the left side panel, under Operations, select Reports

  4. You’ll be able to view the different reports of all the on-call teams across your site.

  5. To view reports of any individual on-call team, go to the top right side of the page under the settings button, click the drop down menu, and select the team whose reports you want to view.

From teams view via Ops Dashboard

  1. Open Jira Service Management, select Teams, and choose a team. If you don’t have a team yet, create one.

  2. On the team’s profile page, scroll to the Operations section and select Get started. Complete the process to unlock alerting and on-call capabilities for your team.

  3. Navigate to Reports from the side menu.

  4. You’ll be able to view different types of reports of the selected on-call team.

  5. Now, to view reports of all teams, go to the top right side of the page under the settings button, and turn on the toggle button Switch to reports for all on-call team

Allow cross-site tracking or third-party cookies on your browser

We use cookies to render reports. In case you face trouble viewing reports, it’s possible that your browser cookies are turned off. To allow third-party cookies, please follow the steps below:

On Chrome

  1. Open your Chrome browser on your computer

  2. On the top right, click More

More

3. Click Settings

4. Under Privacy and security, click Cookies and other site data.

5. Select Allow all cookies.

On Microsoft Edge

  1. Open Microsoft Edge on your computer

  2. On the top right side of the window, click More

More

3. Click Settings

Settings

4. Select Cookies and site permissions.

5. Click on Manage and delete cookies and site data, and click on the toggle to turn off the option Block third-party cookies.

6. Check that the toggle for Allow sites to save and read cookie data is turned on.

On Firefox

  1. Open Firefox browser on your computer

  2. Visit Jira Service Management website.

  3. On the left of the address bar, click on the shield icon

  4. Toggle the switch at the top of the panel to turn off Enhanced Tracking Protection for this site. The page should reload automatically and allow trackers on this site only.

On Safari

  1. On your computer, open your browser

  2. Cross-site tracking

https://hello.atlassian.net/wiki/spaces/ITSOL/pages/2296016212/DACI+Embed+Looker+Dashboard+in+JSM

 Rough

  1. To view the report of an individual on-call team with only team admin rights

  2. To view the report of an individual on-call team with site admin rights

  3. To view the report of all on-call teams with only team admin rights

  4. To view the report of all on-call teams with site admin rights

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