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Overview
What does the integration offer?
Use the Planio integration to forward Jira Service Management alert activity to Planio as issues. Jira Service Management creates new issues in a Planio project when an alert is created.
How does the integration work?
When an alert is created, closed, acknowledged, or assigned in Jira Service Management, a Planio issue is seen in Planio.
Set up the integration
Planio is an incoming integration. Setting it up involves the following steps:
Add a Planio integration in Jira Service Management
Configure the integration in Planio
Add Planio integration
To add a Planio integration in Jira Service Management:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Planio”.
On the next screen, enter aname for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.In Planio, go to the account page and copy the API access key.
Paste the API access key into API access key.
Enter your Planio account subdomain in Subdomain.
Enter the ID of the Planio project in which Jira Service Management should create issues in Project Id.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Planio
Go to the Administration settings in Planio.
Enable REST web service.
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