To view the report of an individual on-call team
Before you can view a team’s report, make sure you’re a team admin for that team. Learn more about roles, permissions, and rights
To see which reports are applicable to your team, follow these steps:
Open Jira Service Management, select Teams, and choose your team. If you don’t have a team yet, create one.
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On the team’s profile page, scroll to the Operations section and select Get started. Complete the process to unlock alerting and on-call capabilities for your team.
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Navigate to Reports from the side menu.
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Now, you’ll be able to view different types of reports of a single on-call team.
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E.g.: If you are the team admin of Team A and Team B, you cannot view reports of both teams simultaneously. If you’re viewing Team A’s report at a point, you can’t view Team B’s report. You’ve to navigate to Team B’s reports via Teams > Team B > Operations > Reports.
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You’ll only be able to view reports for teams that use operations.
To view the reports of all on-call teams
Before you view multiple on-call team reports, make sure you have to be a Jira site /Jira admin rights. Learn more about roles, permissions, and rights
There are two ways to view reports of all on-call teams.
From Jira site settings
On Jira Service Management, go to the top right corner and select the Settings icon.
In the drop down menu, select Products.
Now on the left side panelOn the sidebar, under Operations, select Reports
You’ll be able to view the different reports of all the on-call teams across your site.
To view reports of any individual on-call team, go to the top right side of the page under the settings button, click the drop down menu, and select the team whose reports you want to view.
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To view the report of an individual on-call team
Before you can view a team’s report, make sure you’re a team admin.
To see which reports are applicable to your team, follow these steps:
Open Jira Service Management, select Teams, and choose a your team. If you don’t have a team yet, create one.
On the team’s profile page, scroll to the Operations section and select Get started. Complete the process to unlock alerting and on-call capabilities for your team.
Go to operations.
Navigate to Reports from the side menu.
You’ll Now, you’ll be able to view different types of reports of the selected a single on-call team.
Now, You’ll only be able to view reports of all teams, go to the top right side of the page under the settings button, and turn on the toggle button Switch to reports for all on-call team
Allow cross-site tracking or third-party cookies on your browser
We use cookies to render reports. In case you face trouble viewing reports, it’s possible that your browser cookies are turned off. To allow third-party cookies, please follow the steps below:
On Chrome
Open your Chrome browser on your computer
On the top right, click More
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3. Click Settings
4. Under Privacy and security, click Cookies and other site data.
5. Select Allow all cookies.
On Microsoft Edge
Open Microsoft Edge on your computer
On the top right side of the window, click More
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3. Click Settings
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4. Select Cookies and site permissions.
5. Click on Manage and delete cookies and site data, and click on the toggle to turn off the option Block third-party cookies.
6. Check that the toggle for Allow sites to save and read cookie data is turned on.
On Firefox
Open Firefox browser on your computer
Visit Jira Service Management website.
On the left of the address bar, click on the shield icon
Toggle the switch at the top of the panel to turn off Enhanced Tracking Protection for this site. The page should reload automatically and allow trackers on this site only.
On Safari
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On your computer, open your browser
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Cross-site tracking
https://hello.atlassian.net/wiki/spaces/ITSOL/pages/2296016212/DACI+Embed+Looker+Dashboard+in+JSM
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To view the report of an individual on-call team with only team admin rights
To view the report of an individual on-call team with site admin rights
To view thereport of all on-call teamswith only team admin rightsTo view the report of all on-call teams with site admin rights
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for teams that use operations.
Though you’re viewing reports for an individual team, you’ll have a shortcut to view reports of all on-call teams if you’re a Jira site admin. To do this, simply turn on the Switch to reports for all on-call team option.