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To view the
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reports of all on-call teams
Before you view multiple on-call team
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reports
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Go to My Profile via the side menu.
There, see which teams you belong to, listed under "Teams".
Navigate to Knowledge via the side menu.
At the top of sidebar menu, you can select Global or Team(s).
Once Team is selected, navigate to the gear icon on the right side of the report.
Click Schedule...
From the dialogue box that appears, see if the right column has a Schedule title listed, which would mean there is a scheduled delivery via email of a selected report. In the example below, a "Team Productivity Analytics" report schedule has been defined.
You’ll have access to reports of only the team(s) that you’re a team admin of.
At a given point, you can access the report of only one on-call team that you have team admin rights to. (fact-check this). Learn how to view reports of an on-call team
If you’re viewing Team A’s report, you can’t view Team B’s report. To view Team B’s report, you have to navigate to Team B’s Operations > Reports.
To view the report of all on-call teams
To access multiple on-call team reports, you’ll need site/Jira admin rights.
OR
For this, you’ll need to have access to reports of teams by being a site/Jira administrator. (need to check this)
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, you have to be a Jira site admin.
There are two ways to view reports of all on-call teams.
From Jira site settings
On Jira Service Management, go to the top right corner and select the Settings icon.
In the drop down menu, select Products.
On the sidebar, under Operations, select Reports
You’ll be able to view the different reports of all the on-call teams across your site.
To view reports of any individual on-call team, go to the top right side of the page under the settings button, click the drop down menu, and select the team whose reports you want to view.
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To view the report of an individual on-call team
Before you can view a team’s report, make sure you’re a team admin.
To see which reports are applicable to your team, follow these steps:
Open Jira Service Management, select Teams, and choose your team. If you don’t have a team yet, create one.
On the team’s profile page, scroll to the Operations section and select Go to operations.
Navigate to Reports from the side menu.
Now, you’ll be able to view different types of reports of a single on-call team. You’ll only be able to view reports for teams that use operations.
Though you’re viewing reports for an individual team, you’ll have a shortcut to view reports of all on-call teams if you’re a Jira site admin. To do this, simply turn on the Switch to reports for all on-call team option.
