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Jira automation now includes new components for on-call teams to automate operations tasks and processes.

In addition to existing automation scopes (project and global automation), you can now have team rules — a new automation scope where you’ll be able to create rules using alert triggers, conditions, and actions.

Scopes in Automation

Here’s a quick overview of what each scope in Automation offers:

Projects

Use automation in service projects to create rules using,

  • Service requests

  • Incidents

  • Problems

  • Changes

  • Post-incident reviews

… and other Jira issue types.

If you’re a project admin, you’ll be able to find Automation in project settings. Pick a template to get started or view the rules of your service project by selecting RulesTeam rules.

On-call teams

Use automation for team operations to create rules using,

  • Alerts

  • On-call work

If you’re a team admin, you’ll be able to find Automation on the team’s Operations page. Pick a template to get started or view the rules of your team by selecting RulesTeam rules.

Global automation

Use global automation to create and run rules in any scope:

  • Global: Run rules globally

  • Single project: Run rules only within a single project

  • Multiple projects: Run rules across selected projects

  • Project type: Run rules across all projects of a specified type

  • Single team: Run rules only within a single team

  • Multiple teams: Run rules across selected teams.

If you’re a Jira admin, you’ll be able to find Global automation in SettingsSystem on your Jira site.

Need more information? Learn more about permissions required to use Jira automation

Components for on-call team rules

We’ve added 3 new components as of yet to help you create incidents based on your alerts. You can use these components with already available components across project and global automation.

Triggers

Alert created
Rule is run when an alert is created. Learn more

Manual trigger from alert
Rule is run when it is manually triggered by the user from Actions on an alert. Learn more

View all automation triggers

Conditions

Alert fields condition
Checks whether an alert’s field meets a certain criteria. Learn more

View all automation conditions

Actions

Create incident
Creates a new incident in the selected service project. Learn more

View all automation actions

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