Integrate with Amazon Route 53

1 Overview
- 1.1 What does the integration offer?
- 1.2 How does the integration work?
2 Set up the integration
- 2.1 Add Amazon Route 53 Health Check integration
- 2.2 Configure the integration in Amazon Route 53 Health Check

Overview

What does the integration offer?

Use the Amazon Route 53 Health Check Integration to forward Amazon Route 53 Health Check alerts to Jira Service Management. Jira Service Management determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iOS & Android push notifications, and escalates alerts until they are acknowledged or closed.

How does the integration work?

When an alert is created in Amazon Route 53 Health Check, an alert is automatically created in Jira Service Management through the integration.

Set up the integration

Amazon Route 53 is an API-based integration. Setting it up involves the following steps:

Add an Amazon Route 53 integration in Jira Service Management
Configure the integration in Amazon Route 53

Add Amazon Route 53 Health Check integration

If you're using the Free or Standard plan in Jira Service Management. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add an Amazon Route 53 Health Check integration in Jira Service Management:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Amazon Route 53 Health Check”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the integration URL, which includes Jira Service Management endpoint and the API key.
You will use this URL while configuring the integration in Amazon Route 53 Health Check later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Amazon Route 53 Health Check

Create an SNS topic.
For details, see Getting started with Amazon SNS.
Add an HTTPS subscription to your topic with the URL you copied while adding the integration in Jira Service Management as the endpoint. If the configuration is successful, a confirmation alert is created in Jira Service Management.
For details on how to add an HTTPS subscription, see What is an Amazon SNS?
Configure a health check to send notifications to the SNS topic you created.
1. For Create alarm, select Yes.
2. For Send Notification to, select Existing SNS Topic and select the SNS topic that you created.
3. Select Create health check.
  For more details, see Monitoring health check status and getting notifications.
On the Get notified when health check fails window, do the following:
1. Select Yes and Send Notification to Existing Topic.
2. Select the topic created for Jira Service Management.
3. Select Create Health Check.

Sample Webhook Message from Amazon Route 53 Health Check plugin

{
  "Type" : "Notification",
  "MessageId" : "fa97d391-ae96-585b-97dc-830e0d4935e9",
  "TopicArn" : "arn:aws:sns:us-east-1:72918xxxxxxx:test-sns-for-route53",
  "Subject" : "ALARM: \"try2-awsroute53-23065a3c-3d3d-467f-8930-xxxxxx-Low-Health...\" in US East - N. Virginia",
  "Message" : "{\"AlarmName\":\"try2-awsroute53-23065a3c-3d3d-xxxx-x0-82cbb897a5ab-Low-HealthCheckStatus\",\"AlarmDescription\":null,\"AWSAccountId\":\"729181xxxxxx\",\"NewStateValue\":\"ALARM\",\"NewStateReason\":\"Threshold Crossed: 1 datapoint (0.0) was less than the threshold (1.0).\",\"StateChangeTime\":\"2016-11-11T10:46:55.660+0000\",\"Region\":\"US East - N. Virginia\",\"OldStateValue\":\"INSUFFICIENT_DATA\",\"Trigger\":{\"MetricName\":\"HealthCheckStatus\",\"Namespace\":\"AWS/Route53\",\"Statistic\":\"MINIMUM\",\"Unit\":null,\"Dimensions\":[{\"name\":\"HealthCheckId\",\"value\":\"23065a3c-xxxx-467f-8930-82cbb897a5ab\"}],\"Period\":60,\"EvaluationPeriods\":1,\"ComparisonOperator\":\"LessThanThreshold\",\"Threshold\":1.0}}",
  "Timestamp" : "2016-11-11T10:46:55.762Z",
  "SignatureVersion" : "1",
  "Signature" : "YuaEzc4ZGxWI68sBukJ0+Bn5NpI2uLpKJwmVU5uhj7+xxxxS+YprbcNH0fT22QyzxCt5oyouFMJO860ULeV8KNd0GZjJhg6xukxiXQJk3pTe9ecvqRDQVsTnVOZUII9+ITZNEFgsQ3mIZXElb8hhJixnPZJEVYSutqyDtA807HS9LSL5aLrnNCOBzqAx493phcf6b60DeyX2+m1N8WAjclDTC6UwJwaIRX+5OHnfi2+xxxxxxxxxxxxxHRcgaj2XLhe5jApIHp5L8QnVGhBpopJ56gNytvCj7/5FWg==",
  "SigningCertURL" : "https://sns.us-east-1.amazonaws.com/SimpleNotificationService-b95095bebxxxxxafc7f4149a.pem",
  "UnsubscribeURL" : "https://sns.us-east-1.amazonaws.com/?Action=Unsubscribe&SubscriptionArn=arn:aws:sns:us-east-1:72918xxxxxx:test-sns-for-route53:d6533783-f9a2-xxxxxd2-3bcedd92a8ec"
}

[
  "Type" : "Notification",
  "MessageId" : "fa97d391-ae96-xxxxx-830e0d4935e9",
  "TopicArn" : "arn:aws:sns:us-east-1:72918xxxxxx:test-sns-for-route53",
  "Subject" : "ALARM: \"try2-awsroute53-23065a3c-3xxxxx4xxx-82cbb897a5ab-Low-Health...\" in US East - N. Virginia",
  "AlarmName" : "try2-awsroute53-23065a3c-3d3d-467xxxxxxxx-Low-HealthCheckStatus",
  "AlarmDescription" : null,
  "AWSAccountID" : "72918xxxxxx",
  "NewStateValue" : "ALARM",
  "NewStateReason" : "Threshold Crossed: 1 datapoint (0.0) was less than the threshold (1.0).",
  "StateChangeTime" : "2016-11-11T10:46:55.660+0000",
  "Region" : "US East - N. Virginia",
  "OldStateValue" : "INSUFFICIENT_DATA"
]

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