Integrate with CloudMonix
- Shivi Sivasubramanian
Overview
What does the integration offer?
The CloudMonix integration facilitates CloudMonix users to take advantage of Jira Service Management's advanced alert & notifications management capabilities, such as escalations, on-call schedule management, and extensive alert notification controls.
How does the integration work?
When CloudMonix triggers an alert, an alert is automatically created in Jira Service Management through the integration. When the check value of the alert is off in CloudMonix, Jira Service Management closes the alert automatically.
Set up the integration
CloudMonix is an API-based integration. Setting it up involves the following steps:
Add a CloudMonix integration in Jira Service Management
Configure the integration in CloudMonix
Add CloudMonix Integration
If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.
Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.
To add a CloudMonix integration in Jira Service Management:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “CloudMonix”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.Expand the Steps to configure the integration section and copy the Webhook URL.
You will use this URL while configuring the integration in CloudMonix later.Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in CloudMonix
In CloudMonix, go to Account Settings > Integrations.
Edit the Webhook integration.
Enter "Jira Service Management Webhook" into Webhook Name field.
Paste the URL you copied while adding the integration in Jira Service Management into URL.
Select "Post" for Method.
Select Save.
Go to Account Settings > Notifications.
Select "+" .
Select "Jira Service Management Webhook" for Send to.
Enter values for the other fields as needed.Select Save.