Integrate with Amazon SES

1 Overview
- 1.1 What does the integration offer?
- 1.2 How does the integration work?
2 Set up the integration
- 2.1 Add Amazon SES integration
- 2.2 Configure the integration in Amazon SES

Overview

Jira Service Management is an alert and notification management solution complementary to Amazon SES. With this integration, Jira Service Management alerts are created for Amazon SES Bounce and Complaint notifications.

What does the integration offer?

Use the Amazon SES integration to forward Amazon SES Bounce and Complaint notifications to Jira Service Management. Jira Service Management determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iOS & Android push notifications, and escalates alerts until they are acknowledged or closed.

How does the integration work?

When Amazon SES receives a bounce or complaint message, an alert is automatically created in Jira Service Management through the integration.

Set up the integration

Amazon SES is an API-based integration. Setting it up involves the following steps:

Add an Amazon SES integration in Jira Service Management
Configure the integration in Amazon SES

Add Amazon SES integration

If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add an Amazon SES integration in Jira Service Management:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Amazon SES”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the integration URL, which includes Jira Service Management endpoint and the API key.
You will use this URL while configuring the integration in Amazon SES later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Amazon SES

Create an SNS topic.
For details, see Getting started with Amazon SNS.
Add an HTTPS subscription to your topic with the URL you copied while adding the integration in Jira Service Management as the endpoint.
For details on how to add an HTTPS subscription, see What is an Amazon SNS?
If the configuration is successful, a confirmation alert is created in Jira Service Management.
Configure Amazon SNS notifications for Amazon SES.
For details, see Configuring Amazon SNS notifications for Amazon SES.
On the Edit Notification Configuration page, select the SNS topic you created in Step 1.
Select Save Config.

Operations Help