Integrate with Status.io
Overview
What does the integration offer?
Use the Status.io integration to forward Status.io alerts to Jira Service Management and Jira Service Management alerts to Status.io. Jira Service Management determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When an incident is created in Status.io, an alert is created in Jira Service Management automatically through the integration.
When an incident is resolved in Status.io, the alert will automatically be closed in Jira Service Management through the integration.
When an alert is created in Jira Service Management, an incident is created in Status.io automatically through the integration.
When an incident is closed in Jira Service Management, the incident will be resolved in Status.io through integration.
Set up the integration
Status.io is a bidirectional integration. Setting it up involves the following steps:
Add a Status.io integration in Jira Service Management
Map alert actions
Configure the integration in Status.io
Add Status.io integration
If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings
(gear icon) > Products
(under JIRA SETTINGS) > OPERATIONS
, you need to be on Premium or Enterprise plan.
Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.
To add a Status.io integration in Jira Service Management:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Status.io”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.Paste the Status.io Status Page ID into Status Page Id.
Paste the Status.io API ID into Status.io API Id.
Paste the Status.io API Key into Status.io API Key.
Find the Status Page ID, API ID, and API Key information under API tab on the left menu by navigating there and selecting "Display API Credentials" in Status.io.
Select which actions to perform on the Status.io side via the "Alert Action" option.
Select create, close, or both actions.
Select an alert filter to specify which alerts to forward to Status.io.
Expand the Steps to configure the integration section and copy the Webhook URL.
You will use this URL while configuring the integration in Status.io later.To create/resolve incidents in Status.io when an alert is created/closed in Jira Service Management, select the Send Alerts To Status.io option.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Status.io
In Status.io, enable webhook notifications if not already enabled.
Open the "Notifications" tab on the left menu, navigate to the Webhook section, and select ON/OFF.
On the Status page, select SUBSCRIBE.
Open the "Webhook" tab from the menu at the top.
Paste the URL you copied while adding the integration in Jira Service Management into the first field.
Enter an email address in the second field.
Select Subscribe.
Sample payload sent from Status.io
See also
https://operations-help.atlassian.net/wiki/spaces/OPSHELP/pages/2097191